Service Follow Up
Special note about the Toyota Service Report Card: Our Service Advisors (Sam Meyer and Maria Gobert) work very hard to provide truly exceptional customer service to each of our service customers, every day. The service report cards are critically important to them and to the dealership. They not only provide us and Toyota with important data about your service experience, they’re also a way to say “thank you” to your service advisor, in a personal way – and this is a huge encouragement to each of them. If you do receive a report card invitation from Toyota, I want to cordially invite you to complete and submit it and to remember your advisor. We appreciate your business, and being such a great member of the Royal family. Thank you!
Thank you for bringing your vehicle to Royal South Toyota for service recently; we appreciate your business.
As a Royal customer it is our highest priority to provide you with truly exceptional service each and every time you visit.
We value your feedback as positive motivation for the Royal Service team -- to be the best we can be in meeting all your service needs.
Also, I want you to know that in the near future you may be receiving an email from the Toyota Motor Sales, USA inviting you to complete their online report card; giving you the opportunity to provide them with feedback about your recent Royal South service. Your feedback allows us to improve our service so that we can provide you with the very best experience possible.
If for any reason you cannot give us truly exceptional satisfaction scores on any aspect of the Toyota report card, including truly exceptional ratings for service reception, service advisor, quality of work, and service delivery, please contact me right away.
Thank you for your support and help, and please don't hesitate to contact me with your feedback, questions, or any concerns you may have.
We look forward to seeing you again for all your service and maintenance needs.
Warmest regards,
Chris Stucky
Service Manager
Vanessa Fays
Customer Relations Associate
Royal South Toyota & Mazda Volvo
3115 South Walnut Street
Bloomington, IN 47401
Phone: (812) 331-1100
vfays@royalsouth.com
cstucky@royalsouth.com
SPECIAL NOTE ABOUT YOUR NEXT SERVICE APPOINTMENT:
A key part of our Royal South service commitment is ensuring that we have offered your next service appointment for your convenience. For all Toyota and Scion vehicles we recommend service every 6 months or 5,000 miles -- to ensure the best possible performance and longevity of your vehicle.
You’re welcome to schedule your next appointment according to your needs at any time by calling (812) 331-1100, (866) 609-4926, or by going online at:
http://www.royalsouthtoyota.com/scheduleserviceROYAL SOUTH TOYOTA SERVICE SPECIALS
Please visit our Web site to take advantage of our Royal South service specials. You can check out our current service specials and coupons right here:
ROYAL SOUTH TOYOTA SERVICE COUPONSSPECIAL NOTICE TO ROYAL SOUTH CUSTOMERS WITH LATE-MODEL TOYOTA VEHICLES:
Your new Toyota purchase INCLUDES ToyotaCare Prepaid Maintenance
ToyotaCare prepaid maintenance
Plan expires 2 years from warranty start date OR after 25,000 miles, whichever comes first.
ToyotaCare prepaid service visits are mileage and time specific
Plan includes 5 service visits which must be done within 1,000 miles of the service intervals recommended by Toyota. Toyota recommends service every 5,000 miles.
Here's a chart showing the parameters for each prepaid service visit; please note that prepaid visits will expire if not used:
5,000 (4,000-6,000) OR 6 MONTHS
10,000 (9,000-11,000) OR 12 MONTHS
15,000 (14,000-16,000) OR 18 MONTHS
20,000 (19,000-21,000) OR 24 MONTHS
25,000 (24,000-25,000) OR 24 MONTHS
Royal South Toyota Parts & Accessories
Royal South Toyota Parts DepartmentOur Parts Department at Royal South Toyota maintains a comprehensive inventory of high quality genuine Toyota & Scion parts and accessories. Our expert staff is here to answer your parts inquiries. If we don’t currently have the part or accessory you need, we will be happy to order it for you right away.
Royal South Toyota New & Pre-Owned Sales
Our Royal Toyota sales department has one purpose: to exceed your expectations from test drive to delivery. Our professional sales team is committed to a no-pressure, high integrity approach to your ownership experience. Our goal is for you to feel that the vehicle you drive away in is the perfect one for you. Our online inventory of new and pre-owned vehicles is updated daily.
We welcome and appreciate your comments and dealer ratings:
To post a review and to rate our dealership please visit Google Reviews, DealerRater, Cars.com, Edmunds.com, and Yelp.